Privacy policy

Terrala Shop - Privacy Policy

Last updated: November 9, 2026

Terrala Shop (operated by Rothfield Ltd) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services and as permitted by applicable law:

  • Contact details: Name, billing address, shipping address (US-based), phone number, and email address (terralashop@gmail.com).

  • Financial information: Payment card information, transaction details, form of payment, and payment confirmation details processed securely via our payment gateways.

  • Account information: Username, password, security questions, preferences, and settings.

  • Transaction information: Items you view, add to your cart, purchase, return, exchange, or cancel, along with your past transactions.

  • Communications: Information included when you contact us for customer support or inquiries.

  • Device & Usage information: IP address, browser type, network connection details, device identifiers, and information regarding how you navigate and interact with our store.

Personal Information Sources

We collect personal information from the following sources:

  • Directly from you: When you create an account, make a purchase, or communicate with us.

  • Automatically: Through cookies and tracking technologies when you browse our website.

  • From service providers and partners: Including Shopify and logistics partners who assist us in fulfilling orders to the US.

How We Use Your Personal Information

  • Provide and Improve Services: To process payments, fulfill US orders, arrange shipping, manage accounts, and recommend products.

  • Marketing and Advertising: To send promotional updates, newsletters, or targeted ads (where permitted).

  • Security and Fraud Prevention: To protect our platform, authenticate accounts, and detect fraudulent activities.

  • Legal Compliance: To comply with applicable laws, legal processes, and enforce our terms.

How We Disclose Personal Information

We may share your information with trusted third parties under strict conditions:

  • With Shopify, IT vendors, payment processors, and shipping fulfillment partners.

  • With business and marketing partners for advertising and analytics purposes.

  • In connection with legal obligations, corporate transactions (such as mergers), or to protect our legal rights.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information to provide and improve the platform. Shopify may use data from your interactions with our store and other merchants to provide enhanced features. To learn more about how Shopify handles your data, please visit the Shopify Privacy Policy.

Your Rights and Choices

Depending on your place of residence, you may have rights regarding your personal information, including:

  • Right to Access / Know: Request access to the personal data we hold about you.

  • Right to Delete: Request the deletion of your personal data.

  • Right to Correct: Request corrections to inaccurate data.

  • Right to Opt-out: Opt out of the "sale" or "sharing" of personal information for targeted advertising.

You can exercise these rights directly through the store interface or by contacting us using the details below.

International Transfers & UK Compliance

As Rothfield Ltd is registered in the United Kingdom, your information may be transferred, stored, and processed outside your country of residence (including the US and UK), protected under recognized data transfer frameworks and standard contractual clauses.

Contact Us

If you have any questions about our privacy practices, wish to exercise your data rights, or want to make a complaint, please contact us at:

  • Store Name: Terrala Shop

  • Company Legal Entity: Rothfield Ltd

  • Registered Address: 182-184 High Street North, London, E6 2JA, United Kingdom

  • Email: terralashop@gmail.com