Shipping policy

Terrala Shop - Shipping Policy

Last updated: November 9, 2026

Thank you for shopping with Terrala Shop (operated by Rothfield Ltd). This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

  • Except as otherwise stated on our website, orders are processed within 1 business day (excluding weekends and holidays).

  • Orders placed after noon or on holidays may begin processing the next business day.

  • You will receive a confirmation email with tracking details as soon as your order ships.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may occasionally be affected by carrier delays, severe weather, or other events outside our control.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping is available on qualifying orders as displayed at checkout.

Order Tracking

Once your order ships, we will email you a confirmation containing your tracking number and link. Please note that tracking information may take a short time to update after it is generated.

Shipping Destinations (United States Only)

We currently ship exclusively to the United States. Our fulfillment operations are tailored specifically to ensure reliable delivery across all US states.

Address Accuracy

Please carefully review your shipping address at checkout. Contact us as soon as possible if you notice any errors or need to correct your delivery address.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or experiences unusual delays in transit, please contact us at terralashop@gmail.com, and we will assist you in working with the shipping carrier to resolve the issue.

Order Changes & Cancellations

Need to change or cancel your order? Please contact us as soon as possible. We can often accommodate changes before your order is processed and shipped, but once an order is in transit, we are unable to modify it. Refunds for approved cancellations will be processed promptly to your original payment method.

Questions & Contact Information

If you have any questions regarding shipping, please reach out to our team:

  • Store Name: Terrala Shop

  • Company Legal Entity: Rothfield Ltd

  • Registered Address: 182-184 High Street North, London, E6 2JA, United Kingdom

  • Email: terralashop@gmail.com